• This course prepares participants to explain the fundamental terms and concepts in SAP Business Workflow and to make the appropriate settings for workflow processing.
  • Participants learn how to find and activate business processes that are delivered by SAP (workflow templates).
  • In the course, they also set up an organizational workflow model, process work items, and evaluate runtime tables.


  • Application Consultant
  • Business Process Owner / Team Lead / Power User
  • Developer
  • Developer Consultant
  • Help Desk / COE Support
  • Program / Project Manager
  • Technology Consultant



  • Fundamental experience using SAP systems


  • SAPTEC– Fundamentals of SAP Web AS
  • SAP01– SAP Overview

Course based on software release

  • SAP ERP Central Component 6.0, EHP 7


  • Workflow Overview
    • Explaining Workflow Concepts and Terminology
    • Explaining the Five Main Features of a Business Process
  • Organizational Management
    • Explaining the Objects of SAP Organizational Management and Their Use in SAP Workflows
    • Creating an Organizational Structure to Define Possible and Responsible Agents in Workflow Tasks
  • SAP Standard Workflows
    • Finding, Adapting, and Using SAP Standard Workflows
  • Workflow Engine Customization
    • Customizing the Workflow Engine
  • Work Item Execution
    • Executing Work Items in the Business Workplace
    • Using Alternatives to the Business Workplace
  • Workflow Architecture
    • Describing and Maintaining Standard Tasks
    • Using Workflow Templates and Triggering Events
  • Monitoring and Analysis
    • Monitoring Existing Work Items Using Runtime Monitoring Transactions
    • Using the Workflow Log