Course announcements

  • In this course you will learn how to implement SAP Hybris Sales Cloud. This will include a configuration of sales processes, including topics such as business process configuration, lead management, order and opportunity management, sales methodology, and more.

Goals

  • This course will prepare you to:
    • Run an SAP Hybris Sales Cloud implementation project using SAP best practices
    • Translate customer business needs to best practice business scenarios in SAP Hybris Sales Cloud
    • Set up and configure the sales solution to manage business processes
    • Configure Lead Management to nurture Leads and convert them to Opportunities
    • Define Sales Methodology process to streamline Opportunity process
    • Configure Sales Quote and Order management functionalities with replications to connected SAP backend system
    • Configure functionalities which enables sales personal to plan and record customer visits and activities
    • Understand key features and functions of pricing in SAP Hybris Sales Cloud
    • Understand Partner Channel Management for collaborative selling
    • Configure Sales Target Planning to carry out top down sales planning
    • Describe the integration scenarios available with SAP Hybris Sales Cloud

Audience

  • Business Analyst
  • Business Process Architect
  • Business Process Owner / Team Lead / Power User
  • Enterprise Architect
  • Industry Specialist
  • Program / Project Manager
  • Solution Architect
  • System Administrator
  • Trainer
  • User

Prerequisites

Essential

  • CRM/Sales domain knowledge
  • C4C10 course or C4C10E course or equivalent knowledge

Recommended

  • SAP Hybris Cloud for Customer experience

Course based on software release

  • SAP Hybris Cloud for Customer 1702

Content

  • Introduction to SAP Hybris Sales Cloud
  • Lead Management
  • Opportunity Management
  • Quotation Management
  • Order Management
  • Activity Management
  • Visit Planning and Execution
  • Partner Channel Management
  • Sales Planning and Forecasting
  • Pricing
  • Account 360 and Sales Intelligence