Description

  • The “SAP Certified Technology Associate – SAP Solution Manager (IT Service Management Configuration) 7.1 SP8” certification exam verifies basic knowledge of IT Service Management configuration on the SAP Solution Manager release 7.1 (SP8). This certificate proves that the candidate satisfies the requirements of the Technology consultant profile in this area, and can implement this knowledge practically under guidance of an experienced consultant.

Notes

  • To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training. Besides the recommended education courses also practical experience is required and tested.
  • You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
  • Some language versions may not be available at Pearson VUE. Please check the available language versions >here.

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Basic Setup Steps > 12%

Describe how to prepare the system and perform the basic configuration for Incident Management and Change Request Management using  the Guided Procedure.

  • SM200 (SOLUTION MANAGER 7.1 SP08)

Application Incident Management > 12%

Describe the Incident Management process. Explain how to create a request for change from incident, and how to create incidents with different interfaces.

  • SM200 (SOLUTION MANAGER 7.1 SP08)

IT Service Management Specific Customizing > 12%

Explain the customization of IT Service Management through the meaning of transaction types, the process to adapt transaction types, and the customer specific customization options. Explain how to adapt a copy of transaction type for IT Service Management.

  • SM200 (SOLUTION MANAGER 7.1 SP08)

Change Request Management Processes > 12%

Explain the concept of normal changes, urgent changes, defect corrections, administrational changes and general changes. Describe how to create and approve requests for change.

  • SM200 (SOLUTION MANAGER 7.1 SP08)

Master Data 8% – 12%

Explain how to create and maintain the master data needed for IT Service Management (Business Partner, Installed base components and organizational model).

  • SM200 (SOLUTION MANAGER 7.1 SP08)

CRM Web UI for IT Service Management < 8%

Outline the functions of the CRM UI for IT Service Management, explain how to configure and personalize the CRM Web UI, and how to use categories to classify incidents and changes.

  • SM200 (SOLUTION MANAGER 7.1 SP08)

The Use of Projects in Change Request Management < 8%

Describe the phase structure of a  project cycle in Change Request Management, and how to create a maintenance project and activate Change Request Management for it.

  • SM200 (SOLUTION MANAGER 7.1 SP08)

Monitoring Application Incident Management and Change Request Management < 8%

Explain how to monitor Application Incident Management and Change Request Management.

  • SM200 (SOLUTION MANAGER 7.1 SP08)