Goals

  • This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

Prerequisites

Essential

  • SAPCRM Overview of the SAP CRM solution

Recommended

  • SCM600 Business Processes in Sales Order Management

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EhP7

Content

  • CRM basic data:
    • Account Management
    • Organizational model
    • Product master
    • Customizing settings for each object
  • CRM business transactions
    • Overview of generic functions in business transactions
    • Activity management
  • Customizing for these objects
    • Process control and determination
  • Partner determination
  • Actions
  • Overview of pricing in CRM
    • CRM Billing
    • Basics concepts of CRM middleware
    • Introduction to the CRM WebClient User Interface