• Course participants will gain detailed knowledge of the sales scenarios that are supported in SAP CRM Enterprise and the relevant Customizing settings.


  • Customers and members of the project team who want to gain further knowledge of the sales processes and scenarios that are supported in SAP CRM Enterprise as well as the relevant Customizing settings.
  • SAP consultants and partners



  • SAPCRMOverview of the SAP CRM solution
  • CR100CRM Customizing Fundamentals


  • None

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP7


  • Opportunity management and Pipeline Performance Management
  • Copying control
  • Quotation management
  • Order management
  • Special functions in quotation and order management
  • Pricing in SAP CRM Sales
  • Contract management
  • Rebate processing
  • Activity management in SAP CRM Sales
  • Visit planning
  • Territory management
  • Case study