Goals

  • Gain an overview of the CRM WebClient User Interface
  • Adapt the CRM WebClient User Interface using customizing and standard tools
  • Implement simple customer specific enhancements

Audience

  • Customers, SAP consultants and project team members who are responsible for configuring the SAP CRM WebClient User Interface.

Prerequisites

Essential

  • SAPCRM Overview of the SAP CRM solution
  • Fundamental knowledge of SAP technology

Recommended

  • CR100 CRM Customizing Fundamentals
  • IC WebClient UI experiences

Course based on software release

  • SAP CRM 7.0 EHP3
  • SAP ERP Central Component 6.0 EHP6

Content

  • SAP CRM User Interface Overview
  • UI Concept
  • Customizing of Business Roles
  • Navigation Bar Customizing and Transaction Launcher
  • Architecture
  • UI Configuration
  • Application Enhancement Tool and Easy Enhancement Workbench
  • Component Enhancement Concept
  • Skin Configuration