Goals

• Gain an overview of the CRM WebClient User Interface
• Adapt the CRM WebClient User Interface using customizing and standard tools
• Implement simple customer specific enhancements

Audience

• Customers, SAP consultants and project team members who are responsible for configuring the SAP CRM WebClient User Interface.

Prerequisites

Essential

• SAPCRMOverview of the SAP CRM solution
• Fundamental knowledge of SAP technology

Recommended

• CR100CRM Customizing Fundamentals
• IC WebClient UI experiences

Course based on software release

• SAP CRM 7.0 EHP3
• SAP ERP Central Component 6.0 EHP6

Content

• SAP CRM User Interface Overview
• UI Concept
• Customizing of Business Roles
• Navigation Bar Customizing and Transaction Launcher
• Architecture
• UI Configuration
• Application Enhancement Tool and Easy Enhancement Workbench
• Component Enhancement Concept
• Skin Configuration