CR700
CRM Service
- Solution:SAP CRM
Level:Details, Configuration & Transaction
Languages:English
Goals
- Course participants learn about the supporting service processes within SAP CRM Service. They will also learn about the Customizing settings that are relevant for CRM service.
Audience
- Customers and project team members who are involved in implementing SAP CRM Service
- SAP consultants and partners
Prerequisites
Essential
Recommended
- CR580SAP CRM User Interface
Course based on software release
- SAP CRM 7.0 EHP3
- SAP ERP Central Component 6.0 EHP7
Content
- Maintenance of technical objects
- Installed base management
- Individual objects
- Service contract processing
- Service agreements
- Service contracts
- Service plans
- Service order processing
- Resource planning
- Service confirmation
- Service billing
- ERP Integration
- Complaints and returns processing
- Complaints and returns
- In-house repair processing
- Overview of IT Service Management
Submit your request
Is the course not scheduled? Let us know what works for you by clicking the button below and select your Interest. We will do our best to consider your request.
Note: Location can be for a Virtual Classroom
Register Interest