Description

  • The “SAP Certified Product Support Specialist – SAP Hybris Commerce 6.0” certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Hybris Commerce 6.0 Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Hybris Commerce 6.0 product support role. The pre-requisite for this exam certification are P_HYCD_60 (SAP Certified Development Professional – SAP Hybris Commerce 6.0 developer) OR P_HYCD_62 (SAP Certified Development Professional – SAP Hybris Commerce 6.2 developer) . All the enablement for this exam is being provided by the product documentation and support documentation for SAP Hybris Commerce release 6 located at: wiki.hybris.com and help.hybris.com . In order to access the sites above, you must be an SAP Hybris customer or partner and follow instructions on https://crowd1.hybris.com/crowdcontrol/signup to request a wiki account.

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Configuration> 12%

Configure the SAP Hybris Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Hybris Commerce Suite.

  • Wiki SAP Hybris
  • Help SAP Hybris

General Support> 12%

Use the different features, extensions and add-ons of the SAP Hybris Commerce Suite; use NG Cockpit framework, Order Management System, LDAP, TAE and other platform Core features.

  • Wiki SAP Hybris
  • Help SAP Hybris

Performance> 12%

Analyze and improve overall system performance, and troubleshoot  performance issues and identify  bottlenecks. 

  • Wiki SAP Hybris
  • Help SAP Hybris

Product Support Processes> 12%

Identify the scope of SAP Hybris Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process).

  • Wiki SAP Hybris
  • Help SAP Hybris

Troubleshooting> 12%

Troubleshoot issues with the SAP Hybris Commerce Suite (i.e. databases, clusters and cockpits). 

  • Wiki SAP Hybris
  • Help SAP Hybris

Data Hub8% – 12%

Identify the parts and sequence of the Data Hub processes.

  • Wiki SAP Hybris
  • Help SAP Hybris