Course announcements

  • This course is intended to help participants understand and apply SAP Claims Management business processes within the Insurance industry. Instructor lecture together with hands-on exercises will enable participants to complete transactions to help reinforce the concepts.

Goals

  • Gain a sound understanding of the standard business processes and individual components within Claims Management
  • Prepare for the Claims Management Configuration course FS335

Audience

  • Application Consultant
  • Business Process Owner/Team Lead/Power User
  • Program/Project Manager

Prerequisites

Essential

Recommended

  • FS300 – SAP for Insurance Overview

Course based on software release

  • SAP ERP 6.0, EhP6

Content

  • Main business objects
  • Access modes (Quick Claim, Notification, Expert)
  • Claim notification process
    • Claim creation in notification mode
    • Duplicate check
    • Policy snapshot
    • Data capture
    • Coverage validation and coverage referrals
    • Task overview
    • Performer and task assignment
  • Claim handling process
    • Handling claims in expert mode
    • Participants
    • Damaged objects and Injured persons
    • Subclaims
    • Claim items
    • External service and catalog integration
    • Negotiation
    • Litigation
    • Reserves
  • Claim fulfillment process
    • Compensation Calculation
    • Payments
    • Create Payment & Payment Types
    • Compensation calculation
    • Payment authorization
    • Transfer to FS-CD
    • Further payment features
    • External Bill Review
  • Claim Recovery Process
    • Refund
    • Subrogation
    • Salvage
    • Multiple Insurance
  • Claim Management supporting features
    • Incoming documents
    • Outbound correspondence
    • Notes and Memo Pad
    • Business Rules Framework (BRF)
    • Activity management and Workflow
    • User interface configuration (BDT)
    • Authorizations
    • Reporting