Goals

  • Customize your SAP Claims Management system

Audience

  • Application Consultant
  • Business Process Owner / Team Lead / Power User

Prerequisites

Essential

  • FS330 – SAP Claims Management Overview

Recommended

  • None

Course based on software release

  • FS-CM on SAP ERP 6.0, EhP5

Content

  • Product Configuration
  • Claim Handling Configuration
  • User Interface Configuration (BDT)
  • Business Rules (BRF) and Tasks
  • Structured Facts Capture (SFC)
  • Claims Fulfillment
  • Claims Recovery
  • Claims Handling Supporting Features
  • Interfaces and Technology