SAP’s HR solution is designed for a scenario in which the HR department sees itself as a service provider to the employees and managers. The communication mechanisms (SAP Employee and Manager Self-Services and SAP Shared Service Framework HR) are designed to ensure that the employee gets serviced when needed and with minimum´effort for both the employee and HR function. Automation in SAP HR solution does not seek to avoid communication – it supports the communication in many ways to make it efficient and avoid ambiguity.