SAP Certified Application Professional – Service with SAP EHP1 for SAP CRM 7.0
- Product Group:SAP Business Suite
- Exam:80 questions
- The “SAP Certified Application Professional – Service with SAP EHP1 for SAP CRM 7.0” certification exam verifies that the candidate has deep knowledge in the area of CRM Service This certificate proves that the candidate has an advanced understanding within this profile and is able to apply these skills practically and provide guidance in project implementation.
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.
Master Data> 12%
Special Processes & Scenarios8% – 12%
Service Agreements and Contracts8% – 12%
ERP Integration8% – 12%
Service Order Management8% – 12%
CRM Business Scenarios8% – 12%
Extended Topics< 8%
Describe Enterprise SOA, Solution Manager and SAP Netweaver fundamentals
Resource Planning Application< 8%
Complaints and Returns< 8%
CRM user interface< 8%
Service Plans< 8%
CRM Middleware< 8%
Service Confirmation & Billing< 8%
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