• The “SAP Certified Application Professional – Service with SAP EHP1 for SAP CRM 7.0” certification exam verifies that the candidate has deep knowledge in the area of CRM Service This certificate proves that the candidate has an advanced understanding within this profile and is able to apply these skills practically and provide guidance in project implementation.

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Master Data> 12%

Define master data integration, Define Transportation Management-specific master data requirements, Load master data into the production system

Special Processes & Scenarios8% – 12%

Describe Case Management, Warrantly Claims, Inhouse Repair

Service Agreements and Contracts8% – 12%

Describe Service Agreements and Contracts

ERP Integration8% – 12%

Describe Controlling, Logistics, Sales, HR, Business Partner / Customer

Service Order Management8% – 12%

Describe Service Order Management

CRM Business Scenarios8% – 12%

Describe CRM Analytics, CRM Sales and CRM Service and Interaction Center

Extended Topics< 8%

Describe Enterprise SOA, Solution Manager and SAP Netweaver fundamentals

    Resource Planning Application< 8%

    Describe Resource Planning Application

    Complaints and Returns< 8%

    Describe Complaints and Returns

    CRM user interface< 8%

    Describe CRM user interface

    Service Plans< 8%

    Describe Service Plans

    CRM Middleware< 8%

    Describe CRM Middleware, Data Exchange with R/3 Backend

    Service Confirmation & Billing< 8%

    Describe Service Confirmation & Billing