Goals

  • Gain detailed knowledge about the service processing functions
  • Customize service notifications, service orders and customer repair orders

Audience

  • Project team members

Prerequisites

Essential

  • PLM301 (Business Processes in CS)

Recommended

  • None

Course based on software release

  • SAP ERP Central Component 6.0 Enhancement Package 5

Content

  • Organizational Elements and Master Data
  • Processing of service notifications
  • Customizing of notification types
  • Solution Database
  • Processing of service orders
  • Customizing of order types
  • Scheduling and capacity planning
  • External services
  • Materials planning
  • Printing and communication
  • Completion confirmation
  • Resource-related billing
  • Completion
  • Returns and repairs processing
  • Repairs processing (settings in customizing)
  • Creation of Quotations
  • Service – assembly processing