Goals

  • Participants will receive an overview of the SAP HCM Shared Service Framework solution. Course participants learn about the architecture of the SAP HCM SSF solution.

Audience

  • Project team members involved in an SAP HCM Shared Service Framework project
  • Consultants with knowledge of the SAP HCM application who are interested in understanding the SAP CRM SSF application in the context of the Shared Service Framework solution
  • Key users involved in an SAP HCM Shared Service Framework project.

Prerequisites

Essential

  • General knowledge of shared service scenarios
  • SSF100 Shared Services Framework

Recommended

  • SAPHR SAP ERP Human Capital Management Overview
  • Knowledge of the SAP HCM

Course based on software release

  • SAP ERP 6.0 EhP5
  • SAP CRM 7.0 EhP1

Content

  • Introduction to the SAP HCM Shared Service Framework
  • Architecture of the SAP Shared Service Framework solution and required Business Functions.
  • The Interaction Center Roles and Structure
  • Categories and Surveys
  • Authorizations and Employee Authentication
  • Integration with HCM Processes and Forms
  • Integration with ESS On Behalf